This policy applies to membership dues and other payments made to the Wisconsin African Chamber of Commerce ("WACC"). It should be read together with the WACC Membership Terms and the Recurring Payment Authorization.
1. How to Cancel a Membership
To cancel a membership or stop automatic renewal, email membership@wisacc.org. Cancellation requests are processed by WACC staff or board volunteers; you will receive confirmation by email.
Cancelling stops future renewal charges. Unless a refund applies under this policy, your current membership remains active through its paid-through date, and no partial-year refunds are issued for the remaining term.
2. New Membership Payments
If you joined in error — for example, you selected the wrong membership level or created a duplicate account — contact membership@wisacc.org as soon as possible. WACC will correct the account, adjust the membership level, or issue a refund as appropriate under Section 4.
3. Automatic Renewal Charges
If your membership renews automatically and you did not intend to renew, contact membership@wisacc.org within ten (10) days of the renewal charge. Renewal charges reported within this 10-day window are eligible for a refund under Section 4. Requests made after the 10-day window are handled at WACC's discretion and are not guaranteed.
To avoid unwanted renewal charges, you may cancel automatic renewal at any time before your renewal date as described in the Recurring Payment Authorization.
4. How Refunds Are Issued
Standard refunds (member-initiated): Approved refunds are issued to the original payment method, minus the third-party payment processing fee (currently 2.9% + $0.30 of the transaction), which is retained by the payment processor and is not recoverable by WACC. This fee is not kept by WACC.
Refunds correcting a WACC error: If a refund is issued to correct an error by WACC — including duplicate charges, billing mistakes, or membership level corrections initiated by WACC — the refund is issued in full, with no fee deduction.
Refunds are typically processed within ten (10) business days of approval and may take additional time to appear on your statement depending on your bank.
5. Corporate Memberships
Corporate Member and Corporate Partner memberships are billed by invoice under terms confirmed with each organization. Cancellation and refund questions for corporate memberships should be directed to partnerships@wisacc.org.
6. Event Registrations and Other Payments
Unless stated otherwise for a specific event or program, event registration fees follow the same refund rules in Section 4. Individual events may publish their own cancellation deadlines, which take precedence for that event.
7. Disputes
If you believe a charge is incorrect, please contact billing@wisacc.org before disputing the charge with your card issuer — most issues can be resolved within one or two business days.